Encounter | Discontinued

SHIPPING

For the cardholder's protection, the company reserves the right to send orders to the billing address if a different shipping address cannot be verified.

 Deliveries to APO/FPO/PO boxes cannot be time-frame guaranteed nor can the package be tracked. We recommend all deliveries be made to a physical address so packages can be tracked and delivered correctly.

We offer FREE Standard Shipping in the U.S. and have multiple shipping options to make sure your purchase arrives on time. Note: For the cardholder's protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.

Orders may take between 1-3 business days to process before shipping out.

RETURN

Visit www.imagevivant.com/pages/returns to initiate your return online.

There are no return/restocking fees on orders returned for store credit or refund within 45 days of order received. We will gladly accept returns on all eligible products where the product or packaging has not been altered, worn, or damaged no later than 45 days of the original ship date. When using the pre-paid label to return your order, a return shipping charge starting of $10.95 will be deducted from the return amount.

To Return: Repackage your item(s) as received and ensure your item is sufficiently boxed and secure. Print the return shipping label that you received from the www.imagevivant.com/pages/returns page. By using this return label, your return shipping charge will be deducted from your refund or store credit. When packaging, ensure the RMA number is visible on the outside of the box.  

Any other address used will put your item at risk for getting lost in the mail, sent to the wrong company, or delaying your refund.